Maintainers tasks

This page provides step-by-step procedures for maintainers team members to perform common tasks, including onboarding new members, managing team membership, and hosting helpdesk sessions.

Onboard maintainers team

To add maintainers:

  1. Team lead:
  2. New member:

Review maintainers team membership

Note

New maintainers may be nominated by the community and join the team at any time. Maintainers maintenance is performed yearly to ensure membership is up-to-date, particularly in regards to members who wish to step down due to new or changing commitments.

To review maintainers team membership:

  1. Ask who wants to step down
  2. Ask for nominations, discuss, and approve new members
  3. Invite nominees to join
  4. Once accepted, nominee and team leads perform tasks onboarding
  5. Move members to alumni status on the website in About > Governance > Maintainers
  6. Announce new members on #announcements

Host helpdesk

To host a helpdesk:

  1. Monthly basis:
    • Check to see for open slots, and make sure sign up on weekly signup sheet
  2. When hosting (on the day):
    • 1 hour before, advertise on social media (core) and on #weekly-helpdesk
    • Sit on community platform or huddle for one hour
    • Afterwards dump detailed notes in the Hackmd
    • Post a short summary on #weekly-helpdesk
    • Send a reminder to next weeks hosts
Note

Hosting a helpdesk is not exclusive to maintainers and we encourage community members interested to get involved.
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